Let’s face it … you’re not going to please everybody. That’s why we’ve built a customer-centric response form to handle any negative feedback you receive.
When one of your customers gives a negative rating on your branded review engine, your local form changes into a customer service oriented feedback form. Depending on your settings in the system, this feedback can remain a private conversation vs. a publish review.
Note that all reviews and ratings DO transparently count toward your overall aggregate score.